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1. Items of personal information to collect and the method there ! of
2. Collection of personal information and intended purpose
3. Sharing and provision of personal information
4. Delegation of authority to handle personal information
5. Retention and use period of personal information
6. Procedures and method for disposal of personal information
7. Rights of a user and his or her legal representative, and method of exercising the rights
8. Issues related to the installation, operation and refusal of automatic personal information collection equipment
9. Measures for the protection of personal information in technical/administrative terms
10. Civil complaint service about personal information
11. Other
12. Notification obligation
① The company collects the following personal information at the time of signing up or using the service to ensure seamless member registration, customer service and various services.
- Required information: email address, mobile phone number
- Optional information: date of birth, gender
② For services that lack separate consent procedures for the process in Paragraph 1 above, neither required information nor optional information is not collected.
③ The following information may be generated and collected in the process of service use or business handling.
- Information of the user's mobile phone terminal (model name, OS version, mobile firmware version, device identification number, etc.), IP address, cookie, the latest access location
- Records at the time of using location-based services
- Access time, service use record, faulty use record, etc.
④ When information is unavoidably required for the payment in the course of using free/paid service
- Credit card information, wireless carrier information, purchase record and gift card number and/or other payment related information are collected
⑤ When the user requests the restoration or refund of paid contents
- Email address, purchase record and additional personal information such as the real name and family relations evidence to demonstrate that the purchase was made by a third party are collected.
- Through the agreement procedures at the time of signing up for the service provided by the company
- Via separate consent procedures for promotions and events
- Automatically through platforms in partnership with the company with regard to the provision of services
- When provided by the users in a voluntary manner or in response to the company's request where necessary at the time of subscribing or using the service
1) To secure communication channels to facilitate the delivery of notifications or the handling of customer complaints
2) To handle inquiries about the use of paid information, handle conflicts related to the implementation of contract requirements and obligations, and provide customer services
3) To introduce new services as well as new product launch event information
4) To provide other contents and authentication service (find my ID/Password, etc.)
1) When such information is required to collect fees for the provision of service(s)
2) When the provision of a user's personal information is necessary for statistics, academic or market research purposes, and the personal information provided is processed to ensure that the identification of the user is not possible
3) When there has been a request from related authorities for investigation purposes in accordance with related laws and regulations
4) When special provisions are specified in the Act on Real Name Financial Transactions and Confidentiality, the Use and Protection of Credit Information Act, the Electronic Communication Fundamental Law, the Telecommunications Business Act, the Local Tax Act, the Consumer Protection Act, the Bank of Korea Act and the Code of Criminal Procedures
The company may delegate the authority to control the personal information of users to ensure the implementation of service(s). In case of delegation, the company specifies requirements to ensure the safe control of the personal information of users in accordance with the related laws and regulations.
- Records related to contract or cancellation of subscription
(Reason for retention: Act on Consumer Protection in the Electronic Transactions, Etc., Retention period: 5 years)
- Records on payments and supply of goods
(Reason for retention: Act on Consumer Protection in the Electronic Transactions, Etc., Retention period: 5 years)
- Records on handling of consumer complaints and conflicts
(Reason for retention: Act on Consumer Protection in the Electronic Transactions, Etc., Retention period: 3 years)
- Records on identification
(Reason for retention: Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., Retention period: 6 months)
- Visiting records: access logs, service use records, etc.
(Reason for retention: Protection of Communications Secrets Act, Retention period: 3 months)
When the purpose of the collection or use of personal information has been achieved, the company will in principle destroy the applicable information immediately. The method and procedures for destroying personal information are as follows.
- The information of a member input by the member at the time of signing up will be destroyed after the purpose of its collection or use has been achieved after being retained for a certain period of time according to the reason(s) for information protection pursuant to the company's internal policy or other related laws and regulations (refer to the periods of retention and/or use of personal information).
- Personal information will not be used for purposes other than the intended purpose except in the cases specified in the laws and regulations.
- Personal information saved in an electronic file format is deleted using a technical method that disables the recovery of the record.
- Personal information output on paper shall be shredded or incinerated.
The company is developing the following technical/administrative measures to secure safety in order to prevent loss, theft, leakage, alteration or damage to personal information. Cookies are used to assist users with quick and convenient use of websites and to provide customized services.
The company does not collect the passwords of members in the platform in partnership with the company for the provision of services.
The company prevents attacks or hacking by installing and operating equipment that blocks penetration into the system from the outside to prevent the leakage of users' personal information. Significantly, the highest level of security is maintained for the server containing the personal information of users, which does not have a direct connection to external internet lines, through separate management. In addition, the company is equipped with a backup system for the main system and data in preparation for emergencies, and takes measures to prevent damages caused by computer viruses. Anti-virus software is updated at regular intervals, and updates to cope with suddenly emerging viruses are provided immediately when such updates are available to prevent the infringement of personal information.
The number of personnel handling personal information is limited to the minimum level required, and indoctrination is provided to such personnel frequently in order to emphasize the importance of compliance with the privacy policy.
The company is operating a dedicated internal privacy protection organization in order not only to verify compliance with the privacy policy but also to take corrective action when problems are detected.
However, for problems originating from the leak of a user's personal information in the platform in partnership with the company for the provision of services, such as ID, password, nickname, email address, which is due to the user's negligence or a malfunction in the internet connection, the company will not be held responsible.
* Person in charge of privacy policy
- Attn: Legal Affair Department Agent
- Email: info@pandosoft.co.kr
- Address: 5, Seolleung-ro 121-gil, Gangnam-gu, Seoul, Republic of Korea
If you want to consult with public authorities other than the company about privacy infringement, please contact the following agencies for help.
- Privacy Infringement Complaint Center at Korea Information Security Agency (http://www.118.or.kr, contact: 118)
- Privacy Mark Certification Committee (http://www.privacy.or.kr, contact: 02–580–0533~4)
- Advanced Criminalistics Department at Supreme Prosecutors' Office (http://www.spo.go.kr, contact: 02–3480–2000)
- Cyber Terror Response Center at the National Police Agency (http://www.ctrc.go.kr, contact: 02–392–0330)
Changes to the privacy policy corresponding to changes in the laws and regulations, policies and security technologies will be announced to users at least 10 days prior to such revision on our PANDO SOFTWARE website (https://pandosoftware.co/) along with the reason for revision and the revision details
Privacy policy announcement date: January 1, 2022.
Privacy policy enforcement date: January 1, 2022
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